Thuật ngữ
Một vài thuật ngữ được dùng xuyên suốt sản phẩm.
Knowledge source
A document, page, or policy you upload so the assistant can answer questions about it.
Channel
A place your assistant talks to customers, such as your website chat widget.
Handoff
What happens when the assistant cannot answer confidently and says so instead of guessing.
Client message ID
A caller-supplied identifier that makes a public chat API call safe to retry without double-sending.