Terms of service
These terms cover your use of Chatbot AI Bán Hàng (chatbotaibanhang.com), operated by HỘ KINH DOANH PHAN HỮU CHÍ. By creating an account you accept them. Last updated: 25 September 2026.
The service
An AI assistant that answers your shop's customers on your website and on connected channels such as Facebook Messenger, using the knowledge you provide. Features and limits depend on your plan.
Your account
Keep your sign-in details secure and tell us at support@chatbotaibanhang.com about any unauthorized use. You are responsible for what happens in your workspace.
Your content and your customers
You own the knowledge, products and conversations in your workspace and are responsible for their accuracy and for having the right to use them. You allow us to process them only to run the service. Tell your customers that an AI assistant may reply on your behalf.
AI answers
Replies are generated automatically and can be wrong. Check important information, keep hand-off to your team turned on for questions the assistant cannot answer, and do not use it for legal, medical or financial advice.
Facebook and other platforms
When you connect a Facebook Page or another channel, you must also follow that platform's rules, including Meta's Platform Terms and Messenger policies. We may disconnect a channel that breaks them.
Acceptable use
Do not use the service for spam, unlawful goods or services, harassment, or to collect data you are not allowed to collect. We may suspend accounts that do.
Plans and payment
Paid plans are charged as shown on the pricing page and in your invoices.
Ending the service
You can stop using the service at any time and ask us to delete your account as described on the data deletion page.
Liability
The service is provided as is. To the extent the law allows, our total liability is limited to the fees you paid in the three months before a claim.
Governing law and contact
These terms are governed by the laws of Vietnam. Questions go to support@chatbotaibanhang.com.