AI that answers your customers from your store's own knowledge
Sign-up offer
8 spots leftPro free for 1 month
Free Original price $4.99/month
AI Chatbot
Online nowHi! I'm the AI Chatbot assistant - ask me what it does, what it costs, or how to connect your channels.
Built for stores like yours
Everything you need to support customers
A focused toolkit for turning your store's knowledge into fast, accurate answers.
Honest handoff
When the assistant is not sure, or the customer asks for a person, it says so and hands the chat to your team instead of guessing. You get an email and in-app alert, reply from the shared inbox, and the assistant picks up again when you are done.
Can I return this after 90 days?
I'm not certain about that from our policy. Let me connect you with our team.
Handed to your team
Hi, this is Linh from the store team. I've picked this up and will get you a clear answer right away.
Store knowledge
Import your whole website, upload PDF, DOCX, TXT or CSV files, or write answers yourself. Prices and stock stay current through regular re-checks and product sync with WooCommerce.
Private preview
Chat with your assistant privately before you connect a channel, rate each answer and see which topics your knowledge still misses. Fix what is off, then go live once the answers read right.
Multi-channel
Publish one assistant to your website chat, Messenger, Zalo OA and Telegram, all answering from the same knowledge. Every conversation lands in one shared inbox where your team can step in. TikTok Shop is coming soon.
Multilingual replies
Customers can write in Vietnamese or English, with or without accents, and the assistant replies in the same language. Shorthand and typos are understood, so nobody has to type carefully to get an answer.
Usage insights
See the questions your assistant could not settle in the last 30 days, grouped by reason, next to weekly and monthly charts and customer ratings. Write a missing answer once and the assistant uses it next time.
AI for every team in your store
One assistant, trained on your store's knowledge, answers customers in their language and brings each team the chats it needs.
Consult and recommend around the clock, then bring ready buyers to your team
The assistant answers product questions, checks size, stock and price, and suggests items from your catalog. When a customer is ready to buy, your team gets an alert to confirm the order.
24/7
Always answering
4
Channels in one inbox
en + vi
Replies in the customer's language
- Product advice from your own catalog
- Size, stock and price answers in seconds
- Suggestions from your catalog when customers ask
- An alert when a customer is ready to buy
Sales assistantOnline
Do you have the linen shirt in size L?
Yes, 12 left in size L at $29.
Great, I'll take one. Please deliver to District 3.
Thank you! Our team will message you shortly to confirm the order and delivery.
Learn what customers ask and keep every promotion answered
Add a promotion to your knowledge and the assistant explains it to customers on every channel. Insights group the questions it could not answer, and the phone numbers and emails customers share are saved to your contacts.
30 days
Unanswered questions grouped
Weekly
Question trends and ratings
Auto
Phone and email saved from chats
- Promotions answered from your own pages
- Unanswered questions grouped by reason
- Phone and email saved to contacts
- Tags and notes on every contact
Marketing assistantOnline
Is there a discount on linen shirts this week?
Yes, linen shirts are 15% off until Sunday.
Does it include the navy one?
Yes, every colour is included, and navy has 8 left in size M.
Answer every question from your own policies
Shipping, returns and warranty questions are answered from your store's knowledge. Anything uncertain, such as where a specific order is, goes to your team with the full conversation.
24/7
Instant replies
1 click
Handoff to your team
Cited
Answers point to your policy
- Shipping times and fees
- Return and exchange answers
- Honest handoff when unsure
- Replies in the customer's language
Support assistantOnline
Can I exchange this for a bigger size?
Yes, exchanges are free within 7 days of delivery, as long as the tag is still on.
Can someone set it up for me?
Of course, I've passed this chat to our team and they'll reply here shortly.
Take booking requests for appointments, tables and rooms
The assistant checks your free slots and records the customer's booking request. You confirm or decline each request, and you get an alert for every new one.
3 kinds
Appointments, tables and rooms
Alert
For every new request
You decide
Confirm or decline
- Free slots checked before offering a time
- Appointment, table and room requests
- An alert for every new request
- You confirm or decline each booking
Booking assistantOnline
Can I book a haircut on Saturday afternoon?
Saturday has free slots at 2:00 pm and 4:30 pm. Which one suits you?
2 pm, please.
I've sent your request for Saturday at 2:00 pm, and the salon will confirm it shortly.
Every channel's chats in one shared inbox
Your staff see website, Messenger, Zalo OA and Telegram chats together, assign them, and add tags and internal notes. When staff reply, the assistant steps back, and it takes over again after the time you choose.
1 inbox
Every channel together
Live
Updates without refreshing
2 roles
Owner and member
- Assign chats to staff
- Tags, internal notes and snooze
- Saved replies for common questions
- AI takes over again after 15 to 240 minutes
Shared inboxOnline
Can I pick up my order at the shop today?
Let me check with our team, and someone will reply here in a moment.
Thanks!
Hi, this is Lan from the shop. It's ready, and we're open until 9 pm.
Stay in control of what the assistant says
When your website changes a refund, fee or delivery term, the assistant waits for your approval before using it. Every knowledge version is kept and restorable, and you choose the topics it must avoid.
Approval
Before money or time terms change
History
Every version kept and restorable
80% / 95%
AI credit alerts
- Approve changes to refunds, fees and delivery times
- Restore any earlier knowledge version
- Topics the assistant must avoid
- Alerts at 80% and 95% of AI credits
Owner controlsOnline
What's your refund policy?
Refunds go back to your original payment method within 7 days of us receiving the item.
Can I get cash instead?
Our policy only refunds to the original payment method, but I can ask our team if you need something else.
Keep products, prices and stock up to date
Connect WooCommerce to sync products, prices and stock, or import your website from Shopify, Haravan, Sapo and other storefronts. Websites are re-checked weekly on Free and daily on Pro and Business, and imported prices and stock are checked again when a customer asks.
6 storefronts
Recognised by website import
Daily
Website re-check on Pro and Business
On ask
Price and stock re-checked
- Product, price and stock sync
- Website import from Shopify, Haravan and Sapo stores
- Weekly or daily re-checks
- PDF, DOCX, TXT and CSV uploads
Catalog assistantOnline
Is the linen shirt still $29?
It's $25 today, and size L is in stock.
Any left in white?
White is sold out right now, but beige and navy are in stock in size L.
Put the same assistant inside your own app
Create workspace API keys and send customer messages to the public chat API, so the same knowledge answers inside your own app. The website widget installs with a single script tag.
1 API
Public chat endpoint
Keys
Per workspace
1 tag
Website widget install
- Public chat API
- Workspace API keys
- Conversation history over the API
- One-line website widget install
Developer toolsOnline
Do you deliver to Da Nang?
Yes, delivery to Da Nang takes 2-3 days.
Can I pay on delivery?
Yes, cash on delivery is available for every order.
Live in three steps
From your first knowledge source to a published channel, without any code.
Add your store knowledge
Import your product catalog, FAQs, and policies so the assistant knows your store inside out.
Test it privately
Chat with your assistant in a private preview and refine its answers and handoff rules before anyone else sees it.
Connect a channel and publish
Turn it on for your website widget, Zalo OA, Messenger or Telegram, then go live whenever you are ready.
Simple pricing for every stage
Start free, then upgrade as your store and your customer conversations grow.
Free
For stores getting their first assistant live.
Pro
For growing stores that need higher quotas and a daily website sync.
Business
For busy stores that need the highest quotas.
Custom
Consulting and work built around your business.
Talk to your assistant from any channel
The same public chat endpoint that powers your website widget is available to call directly.
One public endpoint
POST a message and get a reply, no SDK required.
Scoped API keys
Each key is scoped to one workspace and can be rotated or revoked at any time.
Safe to retry
A client message ID makes retries safe, so a flaky connection never double-sends.
curl -X POST https://api.chatbotaibanhang.com/api/v1/public/chat \
-H "Authorization: Bearer sk_live_..." \
-H "Content-Type: application/json" \
-d '{
"message": "Do you ship to Canada?",
"clientMessageId": "c7f1b2a4-1234-4a5b-9abc-1234567890ab"
}'Try the assistant right here
This is the real AI Chatbot sales assistant answering for chatbotaibanhang.com, in the same chat window your own customers would see on your site.
Things to ask it
- How much does it cost?
- Can it read my website?
- How do I connect Zalo?
AI Chatbot
Connecting…Hi! I'm the AI Chatbot assistant - ask me what it does, what it costs, or how to connect your channels.
Frequently asked questions
The questions we hear most from merchants setting up their assistant.
What does AI Chatbot do?
AI Chatbot answers your customers around the clock from your own store's knowledge: your website, product catalog, policies and files. It searches products, checks stock, records booking requests and guides ready-to-buy customers to your order step, in the tone you choose. When it is not sure, it says so and hands the chat to your team.
What channels does it support today?
A chat widget on your website, your Facebook Page inbox (Messenger), a Zalo Official Account and Telegram, through your own bot made with BotFather, plus a public chat API for anything else. TikTok Shop chat is coming soon. No plan limits how many channels you connect, and every conversation arrives in one shared inbox. Shopee chat is not answered, because Shopee does not allow chatbot replies in buyer chat, and Shopee product sync is not available. Post and livestream comments, personal Facebook, Zalo or Telegram accounts, Instagram and Lazada are not supported.
More about Multi-channelHow do I add knowledge to my assistant?
Paste your website address and the whole site is imported, including products, prices and policies; Shopify, Haravan, Sapo, WooCommerce, Magento and Pancake storefronts are recognised. You can also upload PDF, DOCX, TXT or CSV files, connect WooCommerce to sync products and stock, or write an answer yourself. Websites are re-checked weekly on Free and daily on Pro and Business.
More about Store knowledgeWhat happens when the assistant does not know something?
It tells the customer it is not sure instead of guessing, and hands the chat to your team with an email and in-app alert. You reply from the shared inbox, and the assistant takes over again after 15 to 240 minutes, or as soon as you hand it back. The question also appears under Improve answers, so you write the answer once.
More about Honest handoffDo I need any coding experience to set it up?
No. Adding knowledge, testing answers, choosing a tone and connecting channels all happen in the dashboard, with a guided setup that takes you through each step. The website widget is one line of code you paste into your site, and the other channels connect from the Channels page.
Can I preview changes before they go live?
Yes. Before you connect a channel, you can chat with the assistant privately, rate each answer and run a coverage check that shows which topics your knowledge covers and which are missing. Once you are live, new knowledge reaches customers as soon as it is processed, while website policy changes to money or time terms, such as refunds, fees or delivery days, wait for your approval.
More about Private previewReady to give your customers a smarter first response?
Set up your assistant in minutes and preview it before it ever talks to a customer.