AI Chatbot answers your customers around the clock from your own store's knowledge: your website, product catalog, policies and files. It searches products, checks stock, records booking requests and guides ready-to-buy customers to your order step, in the tone you choose. When it is not sure, it says so and hands the chat to your team.

A chat widget on your website, your Facebook Page inbox (Messenger), a Zalo Official Account and Telegram, through your own bot made with BotFather, plus a public chat API for anything else. TikTok Shop chat is coming soon. No plan limits how many channels you connect, and every conversation arrives in one shared inbox. Shopee chat is not answered, because Shopee does not allow chatbot replies in buyer chat, and Shopee product sync is not available. Post and livestream comments, personal Facebook, Zalo or Telegram accounts, Instagram and Lazada are not supported.

Paste your website address and the whole site is imported, including products, prices and policies; Shopify, Haravan, Sapo, WooCommerce, Magento and Pancake storefronts are recognised. You can also upload PDF, DOCX, TXT or CSV files, connect WooCommerce to sync products and stock, or write an answer yourself. Websites are re-checked weekly on Free and daily on Pro and Business.

It tells the customer it is not sure instead of guessing, and hands the chat to your team with an email and in-app alert. You reply from the shared inbox, and the assistant takes over again after 15 to 240 minutes, or as soon as you hand it back. The question also appears under Improve answers, so you write the answer once.

No. Adding knowledge, testing answers, choosing a tone and connecting channels all happen in the dashboard, with a guided setup that takes you through each step. The website widget is one line of code you paste into your site, and the other channels connect from the Channels page.

Yes. Before you connect a channel, you can chat with the assistant privately, rate each answer and run a coverage check that shows which topics your knowledge covers and which are missing. Once you are live, new knowledge reaches customers as soon as it is processed, while website policy changes to money or time terms, such as refunds, fees or delivery days, wait for your approval.

Vietnamese and English. The assistant replies in the language each customer writes in, and understands Vietnamese typed without accents, shorthand and typos. Thai is available as a shop language you select, and every reply follows the tone you pick: friendly, professional or concise.

Improve answers lists every question from the last 30 days that the assistant handed off, was unsure about, lacked knowledge for, or that your team marked not helpful, with how often it was asked. Next to it you see weekly and monthly conversation charts, the share resolved by the assistant, and customer ratings. All of this is included on every plan.

Your knowledge and conversations are encrypted in transit and at rest, scoped to your workspace, and used only to answer your own customers. We do not sell personal data, and we do not use shop or shopper conversations to train AI models of our own. You can delete conversations at any time, and a verified deletion request removes your data within 30 days.

There is no online checkout yet. To upgrade, switch between monthly and yearly billing, move to another plan or cancel a paid plan, open Billing in the app and choose Contact us, or email support@chatbotaibanhang.com from the email you sign in with. Payment is by bank transfer, and every payment appears as an invoice on the Billing page. No card is stored, so nothing is ever charged automatically. A paid plan keeps the price it started at, and when it ends your account keeps working on the Free plan with its knowledge and conversations. To ask for a refund, email support@chatbotaibanhang.com within 7 days of the payment; the team reviews each request.

AI credits pay for every AI answer, including your own test chats. Each answer is charged for the text the AI reads and writes to prepare it, so a short answer costs fewer credits than a long one. Every plan includes a monthly allowance of AI credits, conversations and knowledge sources, listed on the pricing page; plans are not sold as a number of messages. Credits renew on the 1st of each month, and unused credits do not roll over. You get an email and an in-app alert at 80% and 95% of your credits, and when they run out. Then AI replies pause: customers get a short holding message, and their chats wait in your inbox for your team until the credits renew or you upgrade. Extra credits cannot be bought in the app; to get more, upgrade or contact the team.