Everything you need to support customers
A focused toolkit for turning your store's knowledge into fast, accurate answers.
Honest handoff
When the assistant is not sure, or the customer asks for a person, it says so and hands the chat to your team instead of guessing. You get an email and in-app alert, reply from the shared inbox, and the assistant picks up again when you are done.
Can I return this after 90 days?
I'm not certain about that from our policy. Let me connect you with our team.
Handed to your team
Hi, this is Linh from the store team. I've picked this up and will get you a clear answer right away.
Store knowledge
Import your whole website, upload PDF, DOCX, TXT or CSV files, or write answers yourself. Prices and stock stay current through regular re-checks and product sync with WooCommerce.
Private preview
Chat with your assistant privately before you connect a channel, rate each answer and see which topics your knowledge still misses. Fix what is off, then go live once the answers read right.
Multi-channel
Publish one assistant to your website chat, Messenger, Zalo OA and Telegram, all answering from the same knowledge. Every conversation lands in one shared inbox where your team can step in. TikTok Shop is coming soon.
Multilingual replies
Customers can write in Vietnamese or English, with or without accents, and the assistant replies in the same language. Shorthand and typos are understood, so nobody has to type carefully to get an answer.
Usage insights
See the questions your assistant could not settle in the last 30 days, grouped by reason, next to weekly and monthly charts and customer ratings. Write a missing answer once and the assistant uses it next time.