Train your chatbot from your existing website: import product and policy pages
By The AI Chatbot team3 min read
Training a chatbot from your website means letting it read your product, policy and FAQ pages and use them to answer customers. With AI Chatbot you paste your website address; pages are read from the sitemap and links, and you can test answers as soon as the first pages are ready.
This article explains how website import works, what is read and skipped, and how to control what the chatbot uses.
Why start from your website?
Your website usually holds most of what customers need: product pages with prices and descriptions, return and shipping policies, FAQ pages. Importing it lets you:
- Skip retyping information that already exists.
- Get a product list without exporting files.
- Keep knowledge in step with your site, because it is re-checked on a schedule.
How website import works
- Recognise the site: which platform it runs on and what the store sells.
- Find pages: read the sitemap and follow links, within your plan's page limit.
- Sort pages: product and category pages go into the product list; policy and FAQ pages become answer knowledge.
- Skip what is not needed: duplicate pages, cart, checkout, account and search pages, and pages blocked by robots.txt.
- Ready to test: test answers with the pages already imported while the rest keeps importing.
Supported website platforms
| Platform | Recognised | Note |
|---|---|---|
| Shopify | Yes | Reads product and policy pages |
| Haravan | Yes | Popular with Vietnamese shops |
| Sapo | Yes | Popular with Vietnamese shops |
| WooCommerce | Yes | Direct product sync is also available |
| Magento | Yes | |
| Pancake | Yes | |
| Custom-built site | Yes | Read like any website, including structured product data |
Page limits by plan
| Plan | Pages per website | Products | Re-check |
|---|---|---|---|
| Free | 50 | 500 | Weekly |
| Pro | 200 | 2,000 | Daily |
| Business | 1,000 | 5,000 | Daily |
When a site has more pages than the limit, you choose the pages the assistant needs, for example policies and best-selling categories.
Controlling imported pages with rules
There are three kinds of rules, each a path pattern starting with /:
- Exclude: matching pages are never imported, for example
/careers/*. - Follow links only: pages are used to find links but do not become knowledge, for example
/collections/*. - Never open: never accessed, for example
/cart*.
Blog and news pages are optional and need the Pro plan. Turn them on when your articles contain answers customers need, and off when they are only old promotions.
Keeping website knowledge fresh
- The site is re-checked weekly or daily depending on plan.
- Product price and stock are re-checked the moment a customer asks.
- Changes to money or time terms in a policy are held for your approval, so a website typo does not become a wrong answer.
- Every version is kept and can be restored.
Tips on writing website content the chatbot answers well from are in how to write knowledge your chatbot can answer from.
Conclusion
Importing your website is the fastest way to a chatbot that answers from your real store data. Paste the address, pick the important pages, add a few exclusion rules, and test as soon as the first pages are ready. Follow how to create an AI chatbot in 30 minutes for the remaining steps.
Frequently asked questions
Can I import a Haravan or Sapo website?
Yes. Shopify, Haravan, Sapo, WooCommerce, Magento and Pancake websites are recognised, including product details on the page.
What if my website has thousands of pages?
Each plan has a page limit per website: 50 pages on Free, 200 on Pro and 1,000 on Business. When a site is larger, you pick the pages the assistant should use.
Does the chatbot read cart or customer account pages?
No. Cart, checkout, account and search pages are never opened, and the website's robots.txt is respected.
When I change a price on my website, does the chatbot know?
Yes. Websites are re-checked weekly on Free and daily on Pro and Business. Product price and stock are also re-checked the moment a customer asks.
